The Objectives:

Your Homes Newcastle was undergoing a large scale re-structure which included altering some of its service offerings.

The business was in a state of flux and needed support engaging affected departments with unplanned changes impacting the delivery of their services.

The Solution:

Duo initially worked with Your Homes, and the impacted teams, in tackling the changes within their departments, to make the change feel more comfortable.

We gave the teams insight into their behavioural patterns, and how they may be impacting how each person viewed the change.

We then worked with them to re-align their mindset towards change and re-connected the team with the values of the business. Aligning these with the need for the service with their end users, and appealing to the individual values of the team members, we were able to engage them in implementing the required change.

The Measures of Success:

  • Engagement of the team with the change
  • Decreased levels of stress across the business
  • Easier and quicker execution of the required changes
  • Increased achievement of team targets and related revenue
  • Increase in team morale